Bungalow Homes Privacy Policy
Last updated: September 2026
Bungalow Homes respects your privacy and is committed to protecting the personal information we collect and hold.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make an enquiry, request information, engage with our marketing or use our services.
What personal information we collect
The personal information we collect will depend on how you interact with us and may include:
your name;
email address;
telephone number;
residential or property address;
information about your property or proposed building project;
information you provide through website forms, enquiries, questionnaires or consultations;
correspondence and communications with us; and
information reasonably required to provide our design, approval and construction services.
We may also collect technical information when you use our website, such as your IP address, browser or device information, website activity and information collected through cookies and similar technologies.
How we collect personal information
We generally collect personal information directly from you when you:
submit a form on our website;
request information, a quote or a site assessment;
contact us by phone, email, social media or in person;
subscribe to our mailing list or marketing communications;
visit one of our Display Homes or attend an Open Home;
respond to a promotion or marketing activity;
engage us to provide design, approval or construction services; or
otherwise communicate or interact with Bungalow Homes.
We may also receive personal information from third parties where appropriate and permitted by law, including consultants, contractors, referral partners and service providers involved in your project.
How we use your personal information
We may use your personal information to:
respond to enquiries and provide information you have requested;
assess your property or proposed project;
prepare designs, proposals and quotations;
provide and manage our services;
communicate with you throughout the design, approval and construction process;
manage our relationship with you as a current, previous or prospective customer;
improve our website, services and customer experience;
send you news, project updates, offers and other marketing communications where permitted;
administer our business and maintain appropriate records; and
comply with legal and regulatory obligations.
Marketing communications
If you provide your contact details to Bungalow Homes and consent to receiving marketing communications, or where we are otherwise permitted by law to contact you, we may send you information about our services, projects, Open Homes, education and information around Granny Flats and construction, and other Bungalow Homes news.
You can opt out of marketing communications at any time by using the unsubscribe link provided in our emails or by contacting us directly.
Unsubscribing from marketing communications will not prevent us from contacting you where necessary in relation to an existing enquiry, project, contract or service.
Disclosure of personal information
We do not sell your personal information.
We may disclose personal information where reasonably necessary to operate our business or provide our services, including to:
employees and contractors;
designers, consultants, engineers, certifiers, trades and other professionals involved in a project;
IT, website hosting, cloud storage and software providers;
professional advisers such as accountants, insurers and legal advisers;
government authorities, councils, certifiers or regulators where required or appropriate; and
other service providers who assist us in operating our business.
We may also disclose personal information where required or authorised by law.
Overseas storage and service providers
Some of the third-party technology, cloud storage, software, analytics or marketing services we use may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable Australian privacy requirements.
The countries in which information may be stored or processed will depend on the service providers we use from time to time.
Website, cookies and analytics
Our website may use cookies and similar technologies to help the website function, understand how visitors use our website, improve the user experience and measure the effectiveness of our advertising and marketing.
These technologies may collect information such as your IP address, device type, browser, pages visited and interactions with our website.
Some of this information may be collected or processed by third-party analytics or advertising providers.
You can control or disable cookies through your browser settings, although doing so may affect some website functionality.
Storage and security
Bungalow Homes takes reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically or in physical records, including through secure third-party systems and service providers.
While we take reasonable measures to protect personal information, no method of transmitting or storing information electronically is completely secure.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to any legal or record-keeping requirements.
Accessing or correcting your personal information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please contact Bungalow Homes using the details below.
We will respond to reasonable requests within an appropriate timeframe and in accordance with applicable privacy laws.
Privacy enquiries and complaints
If you have a question about this Privacy Policy, would like to access or correct your personal information, or believe your privacy has been breached, please contact us:
Bungalow Homes
Phone: 02 9984 8950
Email: admin@bungalowhomes.net.au
Website: www.bungalowhomes.net.au
We will review privacy complaints and aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Further information about privacy rights in Australia is available at www.oaic.gov.au.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology or legal obligations.
The latest version will be published on our website with the date it was last updated.